Customer support that feels remarkably calm.
A modern helpdesk built into your CRM. Capture tickets from email, web forms or in-app, triage with SLAs and priorities, collaborate with internal notes, and ship resolutions faster — without juggling Zendesk + Intercom + spreadsheets.
Everything Ticket ships with — out of the box.
No add-ons. No upsells. The features below are all included on day one of your 14-day trial.
Every customer ticket — email, web, in-app — lands in one inbox with status, priority, SLA, assignee at a glance.
Urgent = 4h. High = 12h. Medium = 24h. Low = 48h. Overdue tickets light up rose-red so nothing slips.
5 statuses (Open / In Progress / Waiting Customer / Resolved / Closed) · 4 priorities · 6 categories — fully customisable.
Discuss tricky tickets with your team via amber-styled internal notes the customer never sees.
Toggle between customer-visible reply and team-only note in one click. Threaded, audited, exportable.
Search by subject / email / number, slice by status / priority / category. Saved views per agent.
Auto-email customers on reply + status changes. Branded with your logo and signature.
Every status change, reassignment and reply timestamped + auto-logged. Compliance-friendly.
GENIX Ticket works for every team.
GENIX Ticket vs. legacy ticket tools.
Frequently asked questions
Ready to try GENIX Ticket?
A modern helpdesk built into your CRM. Capture tickets from email, web forms or in-app, triage with SLAs and priorities, collaborate with internal notes, and ship resolutions faster — without juggling Zendesk + Intercom + spreadsheets.